WHERE ARE OUR RESOURCES DESIGNED, MADE AND SOURCED?
All the resources are carefully chosen and picked.
Some are made in Australia and some are sourced from all around the world.
HOW TO ORDER?
All orders are placed through our online shop or via social media.
PRICES
All prices are quoted in Australian dollars.
HOW TO PAY?
We accept payment via Internet transfer- paypal, direct bank transfer or cash upon collection.
WHERE DO WE SHIP?
We ship Worldwide.
HOW MUCH IS THE POSTAGE?
We offer $12.95 flat postage on all orders (excluding bulky resources) and Free postage on order above $150
DO WE OFFER LOCAL PICKUP?
Yes, we do offer local pick up. Use code, "LOCALPICKUP" at checkout. Pick up times and days can be discussed via email.
HOW DO WE PACKAGED OUR RESOURCES?
Depending upon the item, we pack our orders in shipping boxes/scarves/gift bags that have been used before. We ensure that the used packaging are strong and sturdy and protect your products. This is an environmental initiative.
WHEN WILL MY ORDER DISPATCHED?
All orders are packed and dispatched within 48hours (excluding weekends and public holidays.
If you order resources that are marked as "available for preorder" with resources in stock, your order will be put on hold and shipped at once, when all the resources are in stock
If you require express shipping, please message us before placing your order.
WHEN WILL MY ORDER ARRIVE?
Please allow 7-10 business days for your order to arrive. Please note, Estimated delivery times are to be used as a guide only. We are not responsible for any delays caused by custom clearance, processes, postal or courier delays. Please be aware that you will need to be home to receive the goods. Deliveries are made between 9am-5pm Monday to Friday. If you are not home, a card will be left in your letterbox and you will need to arrange collection at your post. Unfortunately, Couriers and Australia Post will not supply day or time of delivery details. If you do not pick up your goods in time, they will be returned to us.
CAN I TRACK MY ORDER?
Tracking numbers are provided via email once the resources are dispatched, so please ensure that your email address is entered correctly.
DO WE OFFER REPLACEMENT, REFUND AND/OR EXCHANGES?
We check our resources before dispatch to make sure that they are not damaged. We also take great care to wrap them carefully. If however, you received damaged resource, please send us an email ASAP (within 24hours of receiving the order) with photos/ videos showing the fault/issue with the resources. We aim to respond to all emails within 2 working days with options - return the resources and choose replacement. For more details, please click on the link Refund policy
Please choose carefully as we cannot refund or exchange due to change of mind.
DO WE OFFER GIFT WRAPPING SERVICE?
We are very sorry to advise that currently we are unable to offer a gift-wrapping service. We hope to introduce this service in the future and apologise for any inconvenience.
HOW IS THE PERSONAL INFORMATION STORED AND USED?
Your privacy is important to us. All information collected is only used for the purpose of processing your order. Any personal information that is provided to us will not be sold or disclosed to anyone outside Hooked On Learning.
HOW TO CARE AND MAINTAIN RESOURCES?
Most of the resources do come with resource care and maintenance information. Alternatively, you can find out care and maintenance instructions in under each resources description
ARE OUR PRODUCTS SAFE FOR CHILDREN TO USE INCLUDING BABIES?
Please read all resources description including safety disclaimer carefully before placing your order. If you have any question, feel free to pop us a message before placing an order!
DO WE TAKE CUSTOM ORDERS?
Custom orders are welcome! Feel free to email /message to discuss further.
Hooked On Learning reserves the right to make changes to prices, information and policies at any time without written notice.